Viet Sing Dental Clinic, operating under Biome Pro Pte Ltd (“Viet Sing”, “we”, “us”, “our”), is committed to protecting the privacy of our patients and website visitors (“you”, “your”). This Privacy Statement explains how we collect, use, disclose, and protect personal data in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”).

By using our services, visiting our clinic, or accessing our website, you agree to the collection and use of your personal data as described in this Privacy Statement.

“Personal data” means data about an individual who can be identified from that data, whether alone or combined with other information we have or are likely to have access to.

1. Consent

Under the PDPA, we are required to obtain your consent before collecting, using, or disclosing your personal data, except where permitted or required by law. Where a patient is a minor, or otherwise unable to provide consent, we will obtain consent from a parent or legal guardian.

You may withdraw your consent at any time — see Section 6 below for how to do so.

2. What Personal Data We Collect

Depending on your interaction with us, we may collect:

1. Full name, NRIC/FIN or passport number, date of birth, nationality, and contact details (phone number, email address, mailing address);
2. Emergency contact details, or details of a parent/legal guardian where applicable;
3. Dental and medical history, current health conditions, allergies, and medications;
4. Clinical records including X-rays, intraoral scans, photographs, and treatment notes;
5. Appointment history and details of services received;
6. Payment and billing information, including insurance or MediSave-related details where applicable;
7. Information submitted through our website, WhatsApp, or other booking channels;
8. Technical data collected automatically via cookies when you visit our website; and
9. Any other information you or your authorised representative choose to provide to us.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• Providing dental treatment and related clinical care;
• Scheduling, confirming, and reminding you of appointments (including via WhatsApp, SMS, or phone, where you have consented to this channel);
• Processing payments and, where applicable, assisting with MediSave or insurance claims;
• Responding to enquiries submitted via our website, phone, or messaging platforms;
• Maintaining accurate clinical and administrative records as required by law;
• Complying with regulatory requirements, including those under the Healthcare Services Act and guidelines issued by the Ministry of Health;
• Improving our services and website based on aggregated, non-identifying usage data; and
• Any other purpose reasonably related to the above, which we will notify you of at the time.

We will not use your personal data for any purpose beyond what you have consented to, without seeking further consent, except as permitted or required by law.

4. Disclosure of Personal Data

We do not sell or publicly share your personal data. We may disclose your personal data to the following parties, only where necessary for the purposes listed above:

1. Our clinical and administrative staff directly involved in your care;
2. Third-party laboratories or specialists involved in your treatment (e.g. for crown or implant fabrication);
3. Payment processors, insurers, or MediSave-related administrators, where relevant to your treatment;
4. Professional advisers such as auditors or lawyers, where necessary;
5. Government authorities or regulators, where required by law (e.g. the Ministry of Health); and
6. Any other party you have specifically authorised us to disclose your data to.

Where a family member, employer, insurer, or another healthcare provider requests access to your data, we will require their written authorisation from you before releasing any information.

Independent record-keeping: Viet Sing Dental Clinic maintains independent patient records and does not share personal data with other affiliated entities, including those under common ownership or management. Your data collected by Viet Sing Dental Clinic is held separately and is not accessible to or shared with any other clinic or business, regardless of shared shareholders or corporate structure.

5. Cookies and Website Data

Our website may use cookies to improve functionality and understand how visitors use our site. You can disable cookies through your browser settings, though this may affect certain website features. Our website may also contain links to third-party sites (e.g. social media platforms); we are not responsible for the privacy practices of those external sites.

6. Withdrawing Consent, and Accessing or Correcting Your Data

You may withdraw your consent for us to use your personal data, or request access to or correction of your data, by contacting our Data Protection Officer:

Data Protection Officer Dr Somu S/O Rangaswamy
Viet Sing Dental Clinic
149 Rochor Rd, #05-08, Fu Lu Shou Complex, Singapore 188425
📧 smile@vietsingdental.com
📞 +65 9853 5433

Please note that as a licensed healthcare provider, we are required by law to retain certain clinical records for a minimum period regardless of a withdrawal request. If withdrawing your consent would prevent us from providing safe or legally compliant care, we will explain the consequences before proceeding with your request.

7. Accuracy of Your Data

We rely on you to provide accurate and complete information, and to inform us of any changes (e.g. updated contact details, new medical conditions or medications) so that your records remain current.

8. Protection and Retention of Personal Data

We retain personal data only for as long as necessary to fulfil the purposes described in this Statement, or as required by law (including clinical record-keeping requirements applicable to licensed dental practices in Singapore). After this period, data is securely destroyed or anonymised.

We take reasonable technical and organisational measures to protect your data against unauthorised access, disclosure, loss, or misuse. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Statement from time to time. Any changes will be posted on this page, and your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Governing Law

This Privacy Statement is governed by the laws of Singapore.

11. Contact Us

If you have questions, concerns, or feedback about this Privacy Statement or how your data is handled, please contact:

Viet Sing Dental Clinic 149 Rochor Rd, #05-08, Fu Lu Shou Complex, Singapore 188425 📞 +65 9836 6606 📧 smile@vietsingdental.com

This policy was last updated: 9/9/2026